Terms of Purchase
All of our fabrics are digitally printed in China and imported into the United States via customs. Kammie Lou Lou Originals, Inc. pays all applicable duties as required by Federal Law.
Our fabrics are high quality digitally printed with color fast inks level 4 or greater. None of our fabric bases contain any sort of metallic paints. Any "glitter effects" are digitally simulated.
Our fabrics are received in large rolls and then cut down into desired yardages and shipped to your doorstep. We are human and can make errors in this processing. Should an error be found on your order, we ask that you contact us immediately to give us the opportunity to remedy the situation.
In custom printing flaws can happen. We feel it necessary to set a strict flaw policy for this reason. Any flaw within 6" of the selvage is not cause for replacement or refunded yardage. In the event that you locate a flaw in the material or printing LARGER than a US quarter, please notify us. All flaws MUST BE REPORTED within 7 days following the delivery of your order. Any flaw identified after that period of time will not be refunded/replaced. Any holes found in your material are considered a flaw and we will accept your yardage for exchange/refund within 7 days of receipt of your order. All returned yardage must be UNWASHED. Once you wash the fabric your ability to return fabric to us is void unless prior authorization to wash was given to you, in writing by one of our team members.
PANEL FLAWS: If you locate a flaw on your panel, please submit a notice via our web form to customer service immediately. We will asses and offer you a solution immediately.
When fabric arrives to us it is stretched out very tightly onto a roll of fabric. As we cut, we cut from the roll. the fabric will relax over time. We do our best to over cut to allow for this but over a long period of time you can still end up an inch or 2 short on a run. ALL SHORTAGES MUST BE REPORTED WITHIN 7 DAYS OF RECEIVING YOUR FABRIC. AFTER THAT, WE WILL NOT BE RESPONSIBLE FOR REPLACING OR COMPENSATING ANY SHORTAGES ON CUTS.
LAYAWAY TERMS: Our site using the LAY-BUY option for layaway. 50% down is due at the time of purchase. LAY-BUY will automatically charge your form of payment the balance 4 weeks from your date of purchase. The LAY-BUY FEE is a fee charged by them and is therefore non-refundable. Before checking out with LAY-BUY, you must have properly set up your paypal account.
CONTINUOUS YARDAGE: Pre-orders are guaranteed continuous up to 10 yards. ALL RETAIL YARDAGE IS PRE-CUT and not guaranteed continuous.
TURN AROUND: Each round will vary slightly depending upon the season. Our printers have many holidays in which they shut down their factories to observe those holidays. Our turnaround time is set at 12 - 14 weeks. We never anticipate it taking this long but we want to under promise and over deliver. Retail yardage will be shipped within 7 - 10 business days.
Due to the custom nature of our products there are no refunds on orders/fabrics. The only exception to this rule is if we have failed to properly represent what you are purchasing in terms of fabric content; fabric type and size. If you have an issue with a fabric you have received, please email: firstname.lastname@example.org and we will be happy to address your concerns. We reserve the right to replace the fabric first at our discretion a refund may be given should we find that we made an error. Furthermore, you must report any issue within 7 days of receiving your fabric shipment. After this period of time we reserve the right to deny compensation or replacement yardage.
Should we deem you are due a monetary refund, you will be refunded via your original form of payment.